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If you’re having trouble with the e-book file, please read the FAQ below before contacting us.
Frequently Asked Questions
Q. I subscribed to the newsletter, but I didn’t receive my e-book. What’s up?
A. You should have received a welcome email with the download links for the e-book after confirming your email. If not, check your spam folder or the Promotions tab if you’re using Gmail. It’s also possible that you’ve subscribed in the past using the same email address and in this case we’d hold off on sending another welcome email. In either case, please let us know if you still can’t find the welcome email. (Just reply to the newsletter sign-up email).
Q. Do I need a Kindle / Nook / iPad to read the e-book?
A. No. You can open the e-book files so long as you have the appropriate (free) app installed on a device, like the Kindle app, iBooks app for Apple, and Google Books app for Android.
Q. I’ve downloaded the files, but I can’t open them! How can I read the files on my device?
A. MOBILE: The .PRC file can be opened by Kindle and the Kindle app, while the EPUB can be opened by iBooks by Apple devices and Google Books app by Android devices.
DESKTOP / LAPTOP: If you are using an Apple product use the free iBook app, on PC use Kindle or Calibre. Unfortunately, we do not offer our e-books in PDF.
Q. I own a Kindle device, but have never used it for e-books that weren’t purchased through Amazon. How do I read your free e-book on my Kindle?
A. If you’re having trouble opening the file on your Kindle device, try this:Download the .PRC file and send it as an attachment to your Kindle email address (every Kindle user has a Kindle address, it is in the format of XXXX@Kindle.com and available in the Kindle account settings section on Amazon).This should send the file directly to your Kindle device.
Q. I have an issue not covered here. Can you help me?
A. Yes, we’ll try. Please contact parallax parallax org with your query.